Terms & Conditions
Welcome to CurtisBlueLine.com, part of the L.N. Curtis & sons Family of Companies. L.N. Curtis & sons, Inc. and/or its affiliates provide website features to you subject to the following conditions. If you visit or shop at CurtisBlueLine.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future L.N. Curtis & sons service or business you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business.
When you visit CurtisBlueLine.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of L.N. Curtis & sons or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of L.N. Curtis & sons and protected by U.S. and international copyright laws. All software used on this site is the property of L.N. Curtis & sons or its software suppliers and protected by United States and international copyright laws.
L.N. CURTIS & SONS, TOOLS 4 HEROES, TOOLS FOR HEROES, FIREFIGHTERS BOOKSTORE, ECMS and other CurtisBlueLine.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of L.N. Curtis & sons in the U.S. and/or other countries.
Risk of Loss
All items purchased from CurtisBlueLine.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
L.N. Curtis & sons attempts to be as accurate as possible. However, L.N. Curtis & sons does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by L.N. Curtis & sons itself is not as described, your sole remedy is to return it in unused condition per the General Returns Policy.
Payment & Pricing
LNCURTIS.com accepts MasterCard, Visa and American Express. Your credit card is charged at the time an order is placed on LNCURTIS.com.
With respect to items sold by LNCURTIS.com, we cannot confirm the price of an item until after the order has been processed on LNCURTIS.com. Despite our best efforts, a small number of the items on LNCURTIS.com may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Shipping and Delivery
UPS is the shipping carrier for all products purchased from the site with the following delivery options:
- UPS 2-Day Air
- UPS Next Day Air
Cost of shipping is based on the weight of all items, destination zip code and UPS delivery options. The cost is displayed during your shopping cart check-out prior to payment.
Items that are in stock will be shipped same day if the order is placed before 3pm Pacific time. Items that are out-of-stock will be shipped as soon as they are available directly from L.N. Curtis & sons or directly from a supplier.
When items are shipped you will receive an email notification with details of which items in your order were shipped along with a UPS tracking code that you can use to track your order.
If a PO Box is entered as a "ship to" address, in order to best serve the customer, we will arrange for shipment via USPS if possible. If this is not possible, we will contact the customer.
If you have questions or need status about your order then please contact Customer Service with your order number.
Free UPS Ground Shipping
Occasionally free UPS shipping is offered on purchases over a certain amount with these conditions:
- Applies to web purchases only.
- Applies only to qualified products - some products are exempt from any free shipping offer and this is noted on the product page and in the shopping cart.
- Only available within the contiguous United States: excludes shipment to Hawaii and Alaska.
General Returns Policy
Curtis strives to maintain the highest level of customer service. In accordance Curtis will refund or exchange your purchase within the following guidelines:
Product must be returned in new, unused condition within 30 days of receipt. Any product you desire to return after that date is subject to review by Curtis, and may be non-returnable.
Product that has been used, damaged, or not purchased through CurtisBlueLine.com or LNCurtis.com or from a Curtis location will not be refunded.
Product that has been altered by patches, sewing, embroidery, tailoring, etc., is not eligible for return. Clearance or Used product is also non-returnable. Custom, special order product and/or non-stock product may be returned only if acceptable to our vendor. A re-stocking and handling fee, as determined by our vendor and transportation costs to return to our vendor will be charged.
Return your product(s) by following these steps:
1. Contact Customer Service at 877.778.8834 or CustomerService@CurtisBlueLine.com to request a return or exchange.
2. A Return Authorization (RA) will be issued to you and is required to be included with the return of any product.
3. Return your product by bringing it into or shipping to the Curtis location specified on the RA.
4. When shipping to a Curtis location, carefully pack the product in order to avoid damage during shipment. Product that arrives in damaged condition is not eligible for return credit and will be shipped back to you.
5. Return the product prepaid to the address specified on the RA. Make sure you include a copy of the RA with the product being returned. We recommend that you keep a copy of the RA and the receipt for the return shipment from the shipping service you use. Curtis does not take title to returned product until received by Curtis at our return location in undamaged condition. We will only consider a refund for product that arrives at our facility in undamaged new and unused condition.
Curtis reserves the right to reject any and all product returns. All returns are subject to review upon our receipt of the product and inspection. Product received in condition other than originally shipped may be rejected and shipped back to you.
You may request an exchange, a credit on your account or a refund if the product has already been paid for and funds received by us. All refunds are issued using the original payment method and may take up to ten (10) business days for the refund process to complete.
Disclaimer of Warranties and Limitation of Liability
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY L.N. CURTIS & SONS ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. L.N. CURTIS & SONS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
Limitations of Use
LNCURTIS.com and any Company information provided thereon is available to you only for non-commercial uses to determine the availability of goods and services offered on our site and to transact business with L.N. Curtis & sons and/or our marketing partners. You may not use the information provided on this site for any commercial use or other purpose.
You may not use L.N. Curtis & sons site for or in connection with offering any third party product or service not authorized or approved by L.N. Curtis & sons.
L.N. Curtis & sons is not liable for information that is inaccurate due to technical defects in software used on our web sites whether induced by our systems or by software provided by third parties.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of L.N. Curtis & sons. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of L.N. Curtis & sons without express written consent.
If L.N. Curtis & sons notifies you that the manner in which you are using our site is prohibited or unauthorized, you may no longer use the site for that particular purpose.
Effective Date and Changes
This Terms & Conditions is effective as of June 22, 2010.
Last Update: October 13, 2015.
We reserve the right to modify or end the terms of this Terms & Conditions at any time in our sole discretion, by posting a change or update notice on this page. Your continued use of our website following our posting of a change or update notice will constitute binding acceptance of those changes or updates.
You can be assured that, should it be necessary to modify or end this Terms & Conditions, we will always do so in accordance with the L.N. Curtis & sons privacy principles of Security, Integrity and Clarity.
By doing business with or interacting with L.N. Curtis & sons in the manner described in this Terms & Conditions at any time on or after the effective date stated above, you are accepting the practices described in this Terms & Conditions.
Questions or Comments and Enforcement
If there are any questions regarding this Terms & Conditions you may contact us using the information below:
L.N. Curtis & sons
1800 Peralta Street
Oakland, CA 94607
Shipping & Delivery
Privacy & Security
Returns & Refunds
Product Information & Care